This session explores how soft skills enhance the advice process, add value for you and your clients and how Emotional Intelligence and behavioural bias awareness contribute to strong client relationships and consistent outcomes.
Learning Objectives:
What are Soft Skills?
Why should we use them?
Post-pandemic considerations
Emotional Intelligence
Behavioural Bias
Consumer Vulnerability
Booking process
Once you have booked for this webinar, you will immediately receive a booking confirmation email. You will then be sent a further email around 24-48 hours before the webinar with the link to join.